FAQ
FREQUENTLY ASKED QUESTIONS
HOW DO I VERIFY PRODUCT AVAILABILITY ON AHWAKPERFUMERY.COM?
To confirm the availability of a product, select the Ahwak item of interest on our website and click on it. This will result in one of two outcomes:
If the "Add to Cart" and "Buy Now" buttons are visible, the product is available for online purchase. Please note that only the available sizes will be shown.
If the product is marked as "Sold Out," it indicates that the item is currently out of stock. Contact our Customer Support for further assistance.
If the specific product you seek isn't found on our website, please reach out to our Customer Support. Our advisors will be more than happy to assist you in locating the desired item.
HOW DO I INCLUDE SAMPLES IN MY ORDER?
With each purchase, enjoy the addition of complimentary samples of the rest of our collection- an extra touch to enhance the beauty of your order.
WHAT METHODS OF PAYMENT DOES AHWAKPERFUMERY.COM ACCEPT?
Ahwakperfumery.com accepts payments for purchases through Apple Pay, Visa, MasterCard, and PayPal.
HOW DO I OBTAIN A RECEIPT FOR MY ONLINE ORDER?
Upon completing your online purchase, you will receive an order confirmation via email.
IS IT SAFE TO MAKE AN ONLINE PURCHASE ON AHWAKPERFUMERY.COM?
Your online transactions on Ahwakperfumery.com are conducted with the utmost security. Our SSL encryption system ensures the protection of personal data and payment information. Additionally, Ahwak upholds a commitment not to retain any credit card details for your peace of mind.
IS IT POSSIBLE TO MODIFY OR CANCEL MY ORDER?
Regrettably, altering or canceling your order, including changes to the delivery address, is not possible. For any inquiries, please feel free to reach out to our Customer Support via email.
HOW LONG WILL DELIVERY TAKE?
Delivery time after dispatch will depend on the region delivered to. We aim to dispatch orders within 1-2 days after payment.
Delivery times are as follows:
UAE: Within 2-3 Business Days
UK: Within 5-7 Business Days
GCC: Within 5-7 Business Days
USA: Within 5-10 Business Days
ALL OTHER COUNTRIES: This will vary depending on air freight delivery times, you will be informed by email on the delivery time.
HOW DO I TRACK THE STATUS OF MY ORDER DELIVERY?
You will be notified of your order's progress through a series of emails. Initially, you'll receive a confirmation order email containing your order reference. Subsequently, a shipping confirmation email, also referencing your order, will be sent. Throughout the delivery process, you can always reach out to our Customer Support. Our advisors will be delighted to provide you with updates on your order's journey.
I MADE A PURCHASE BUT HAVEN'T RECEIVED MY PARCEL. WHAT SHOULD I DO?
If your package does not arrive within 10 business days, kindly get in touch with our Customer Support for assistance at Support@ahwakperfumery.com.
DOES AHWAK CONDUCT ANIMAL TESTING?
Ahwak refrains from testing any of its products on animals.